Large number of inefficient appointments resulting in bad KPIs & high transport costs
When appointing referees, a very large number of boundary conditions must be taken into account (e.g. referees can't go back too often or too quickly to the same team, category (qualities), availability, personal preferences, …). There is also a general shortage of referees, so they have to be appointed as efficiently as possible. Furthermore, travel costs should be rationalized.
Determine conflicting KPIs which we want to optimize in all possible scenarios
Together with the appointment officers, the Movetex business analysts made a profound analysis of all needs and parameters. Applied rules of thumb and insights in the manual planning process, mainly based on hopping from one Excel-file to another, were gathered. Proceeding from this information, the Movetex LiteForces engine is configured and tuned for different scenarios. The KPI results are compared to the original situation and finetuned during several iterations until a solution is obtained which is acceptable for all stakeholders.
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