Large number of inefficient appointments resulting in bad KPIs & high transport costs
When appointing referees, a very large number of boundary conditions must be taken into account (e.g. referees can't go back too often or too quickly to the same team, category (qualities), availability, personal preferences, …). There is also a general shortage of referees, so they have to be appointed as efficiently as possible. Furthermore, travel costs should be rationalized.
Determine conflicting KPIs to optimize in all possible scenarios
Together with the appointment officers, the Movetex business consultants made a profound analysis of all needs and parameters. Applied rules of thumb and insights in the manual planning process, mainly based on hopping from one Excel-file to another, were gathered. Given this information, the LiteFleet engine was configured and tuned for different scenarios. The KPI results were compared to the original situation and fine-tuned during several iterations until a solution was obtained that was acceptable for all stakeholders.
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